Our game account trading website places great importance on user rights and trading experience. In order to protect the rights and interests of each user, we have formulated the following refund policies:
Unreasonable Refund: We provide a non justifiable refund service. If there is a problem with the game account purchased by the buyer, they can apply for a refund within the specified time. We will fully assist the buyer in resolving the problem.
Refund time: If the buyer requests a refund, we will process the refund within 24 hours of receiving the application and refund the amount to the buyer's account.
Refund amount: The refund amount will be fully refunded to the payer through the payment channel.
Refund channel: We will refund through the original payment channel. If we are unable to return to the original payment channel, we will negotiate with the buyer for other refund methods.
Refund conditions: The account for which the buyer applies for a refund must meet the following conditions:
There are issues with the account, such as inability to log in, being banned, etc;
The account information does not match the seller's description, such as game level, equipment, etc;
There are security risks to the account, such as password leakage, theft, etc.
Refund application: Buyers can apply for a refund within 7 days after the transaction is completed, and they need to provide relevant proof materials, such as screenshots of account restrictions, game level screenshots, etc.
We hope that every user can understand and comply with the above refund policy. If you have any questions or opinions, please feel free to contact our customer service team, and we will be happy to serve you.